FREQUENTLY ASKED QUESTIONS
What kind of film do you develop?
We develop+scan 35mm film in C41 color, black and white, and disposable cameras. We do not develop 120 film or E6 color reversal film. Do NOT send in souped film.
What do all the different names mean?
Those are all developers on our Z41 Developer Team! You can choose who you want to develop your film when ordering, and all of our developers offer the same quality service and scans.
Do you develop expired film/Can you push or pull film?
We can develop expired film, but we do not push/pull any film during the developing process. Send in expired film at your own risk, Z41 Film Lab is not responsible for blank rolls or color shifts.
How long will it take to get my film scans?
Once we receive your film, it takes 3-5 business days to get your film scans. Black and White film developing takes 3-7 business days.
Can I send in a bulk amount of film?
Yes. 6 rolls or more are considered a bulk order, and the turnaround time will be 3-7+ business days. For orders of 10+ rolls please contact our email.
What happens if I send my film in late?
If we receive your film in late, we have to prioritize newer rolls. You'll still get your film developed, but the turnaround time will be 3-7+ business days.
Can I get my negatives back?
Yes, purchase our "Negatives - ADD-ON" option and select however many rolls you're getting developed. You also receive a free Z41 sticker when you order your negatives.
Can I track my order?
Yes, use our Order Status Page.
My order status says "Order Not Found" but I placed an order, what do I do?
The order status page sometimes can take a day or two to update for new orders. It will always be updated by every Wednesday with new orders.
What scanners do you use?
We use the Noritsu LS-600 and the Pakon F135 for all of our scanning.
I forgot to purchase "Negatives - ADD-ON" when I placed my order but I want my negatives back, what do I do?
Place a secondary order with just "Negatives - ADD-ON"
What equipment do you use to develop my film?
All film is thoughtfully hand developed using industry-standard chemicals and Uniroller/JOBO machines.
Do you do half-frame/panoramic film?
No.
What resolution are your scans?
Our scans are roughly 2000x3000 pixels, and can produce high quality prints up to 8x10in. Perfect for instagram, small prints, and zines.
Can I send in mature content to be developed?
In order to send in mature content please email us beforehand on how to do so. If you do not confirm with us prior via email and we receive these photos they will be thrown away.
I have a question that isn't listed here, what do I do?
Please contact us at support@z41film.com, we're happy to answer all questions. :)
Every Monday at 8am PST, we have a “drop” of 300+ orders for film development.
When you order, you’ll choose one of our developers to send your film to. All of our developers offer the same service for the same price.
After you order, you’ll receive an email with your developer’s address. This is where you’ll ship your film to!
Once your developer receives your film, they develop, scan, and send you the digital scans directly to you via a link to your email - all within 3-5 business days. No CD’s, no USB’s, no problem.
To check the status of your order, please use the order status page on our website.
We do not offer prints, but if you want your negatives back in archival sleeves (as well as a free sticker) choose the “Negatives Add-On” option when purchasing.